Key Account Coordinator

About us:

MUNDUS SERVICES AD is the largest company in Bulgaria providing a full range of integrated facility services. We provide services with real added value for our clients and implement leading practices in facility management. Therefore, we are honored to attract the best professionals in the field.

Our clients are shopping centers and chains, industrial enterprises, banks and insurance companies, public buildings, companies in the field of telecommunications, real estate, automotive industry, etc. In order to offer our clients the best services, we are systematically looking for dedicated and capable people, with positive mindset and new ideas for business development.

We are looking for a responsible, proactive, and organized person, with positive thinking and new ideas for business development to join our commercial team for the position of Key Account Coordinator.

‍Key Responsibilities

• Coordinates the provision of facility services alongside the managers of others departments (Cleaning & Caretaking Services; Technical maintenance) and administers the process in our ERP systems.
• Monitors the implementation of all services on the territory of the client/s, according to the contractual relations between the client/s and the company;
• Responsible for providing feedback to the client on the completed activities;
• Works to achieve long-term relationships and loyalty with the customer, as well as to increase its customer satisfaction;
• Prepares reports, statements, and analyses, gives reports on the status of the execution of orders.
• Accepts and processes requests for assigned activities from clients
• Prepares a schedule for the implementation of the assigned activities by clients, as well as monitors its compliance;
• Searches for and selects subcontractors when submitting offers and when executing the assignment, when necessary;
• Prepares documentation for the purposes of project implementation, making sure that the client's requirements and the company's standards for quality and safety are met;
• Builds and maintains an excellent brand reputation;
• Responsible for summarizing and invoicing services for the respective customer.

What a successful candidate should possess:

• University degree in Building Construction, Facility Management or similar
• Excellent computer skills of MS Office
• Negotiation and good communication skills with customers as well as with colleagues
• Effective time management and ability to prioritize effectively
• Team player with proactive attitude

‍What do we offer:

• To be part in the biggest company in Bulgaria, providing a full range of integrated facility services.
• Opportunities for professional growth and development
• Friendly and collaborative working environment
• Competitive salary
• Training opportunities according to professional needs

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If you are interested to join our team, please send us your CV in English or Bulgarian. Only shortlisted candidates will be invited for an interview.

We will only contact approved candidates for an interview.

All applications will be treated in strict confidentiality. The data sent by you is personal within the meaning of the Personal Data Protection Act and is provided voluntarily and with the express consent of each applicant. Mundus Services AD undertakes to store it responsibly and not to distribute it.